You're safe with us

Where are we based?

Founded in the UK in 2004, Face Africa Ltd has an administration office in Surrey and our main office and operating base in Cape Town, from where we ensure the efficient running of our trips. We deal with all of our Southern African suppliers directly and are linked to a network of professional partner tour companies in East Africa who provide the local element of travel to these parts as well as additional backup. Because we are a Fair Trade company, we look after our suppliers as well as our clients – they won’t let us or you down.

What about insurance and financial protection?

As a company we carry a comprehensive Tour Operator insurance policy which is underwritten by Lloyds of London. This covers Public liability of £5,000,000.

In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 and the Civil Aviation (Air Travel Organiser’s Licensing) Regulations 1995 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

- flight inclusive packages commencing and returning to the UK
- non-flight inclusive packages commencing and returning to the UK
- the ground handling aspects of packages where the customer is responsible for arranging travel to the destination

offered on this website (subject to the terms of the insurance policy), for:

- a refund of such prepayments if customers have not yet travelled, or
- making arrangements to enable the holiday to continue if customers have already travelled, or
- repatriation of customers to the UK or their home country as may be applicable.

Customers’ prepayments are protected by a topp policy. In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.

Trade associations

We are also members of The African Travel and Tourism Association (ATTA), a professional body of companies involved with Travel to Africa. You can read more about our association with ATTA here.