Terms & Conditions

You may only use this web site for your own personal use. You are not allowed to copy or use any material on this web site for any commercial purpose.

This site may contain links to other Web sites. Please note that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

This web site was designed for use within the United Kingdom and the jurisdiction of the English legal system shall apply to it.

All copyright and other intellectual property rights in any material (including text, photographs and other images and sound) contained in this web site is either owned by Face Africa or has been licensed by the owner for use on this web site. You are only allowed to use this web site and the material contained on the web site as set out below. If you wish to do anything else, you must obtain the written permission of the owner of the rights in the material.

1. You may access any part of the web site.
2. You may print off any individual page for your own personal use, as long as you do not do any of the things set out under "What you are not allowed to do".

1. You are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this web site except as set out in "What you are allowed to do".
2. You are not allowed to copy or use material from this web site for any commercial purpose.

These terms and conditions may vary from time to time. By browsing this web site you are accepting you are bound by the terms and conditions current at the time when you browse.

General Booking Conditions

1. Terms Used
a)    In these conditions the "company" shall mean Face Africa Ltd, which is incorporated in England with limited liability.  Registered Office: Bullswater Cottage, Bullswater Lane, Pirbright, Surrey GU24 0LY.  UK Reg. Number: 5238144.
b)    The "client" shall mean the person who has signed a booking form as the Lead Booking Name and each person named in the booking form as a travel companion.
c)    A “tour” is any trip, expedition, safari or tour that has its own trip code as shown in any Face Africa marketing material.
d)    “Force majeure” is any situation or event beyond the company’s control. This could be an Act of God, war, terrorist activity, civil strife, riot, industrial dispute, natural or industrial disaster, fire, bureaucratic obstacles, adverse weather or road conditions.

2. Contract
a)    A contract is made when the company has received the signed booking form and the non-refundable 20% deposit has been paid. The person who signs the booking form does so on behalf of all those listed on it and in so doing confirms that he/she has ensured all those listed on the booking form have read and understood these booking conditions.
b)    No person, organisation or employee of the company has authority to vary these booking conditions.
c)    The company or its agents reserves the right to decline any booking at their discretion.
d)    The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English courts.

3. Payments
a)    A non-refundable deposit of 20% from each client is required when submitting the application form to confirm booking. This deposit will only be refunded if the applicant cannot be accommodated.
b)    The full amount due by the client to the company shall be payable not less than 56  (fifty six) days prior to the date of tour departure. If the full amount is not received in the due time, the company reserves the right to treat the booking as a cancellation. Should a client fail to join a tour, or join it after departure, or leave it prior to its completion, no refund will be made whatsoever.
c)    The company reserves the right to change the tour fare without prior notice especially in the circumstances of currency fluctuations.

4. Cancellations
a)    Any cancellations made by a client must be in writing. The date on which the correspondence is received by the company or a company recognised agent will determine the cancellation charge, if any.
    Charges applicable in the event of a cancellation will be as follows:
i)         more than 55 days before departure - no additional charge to the 20 % deposit paid – see point 3 a).
ii)         42 to 55 days before departure - 30% of tour rate.
iii)     28 days to 41 days before departure - 60% of tour rate.
iv) 15 days to 27 days before departure - 90% of tour rate. 
v)     less than 15 days before departure - 100% of tour rate.
b)    The Company reserves the right to cancel your tour for any reason more than 56 days before the departure date in which case you will be refunded any monies paid towards the tour fare(excluding insurance premiums) and this will be the extent of the company’s liability.

5. Transfers and Amendments
a)    If you wish to transfer from one tour to another more than 56 days before the departure date, you must inform the company in writing with a new signed booking form for the tour you wish to transfer on to, an increased deposit (if necessary), and an administration fee of £50.  If the company receives written notification less than 56 days before the departure date, then all transfers will be treated as cancellations and subject to the cancellation charges laid out in section 4 a). If you subsequently cancel the new tour, whichever cancellation charges are the greater will apply.
b)    You may only transfer your place to another person under the following circumstances:-
i)        Because of personal illness or serious illness of a close relative, jury service, redundancy or unavoidable work commitments.
ii) The company receives documentary evidence of such reasons, a £50 administration charge, and a completed signed booking form from the transferee at least 28 days before the departure date.
c)    Transfers may not be made within 28 days of the departure date.
d)    Any amendment (other than cancellations or transfers) that are made to a booking will incur an amendment fee of up to £20 per person per amendment.

6. Prices
a)    The company reserves the right to alter tour prices at any time before a contract has been made and will advise the client of any price changes at the time of enquiry or booking.
b)    The company undertakes not to increase tour prices once a contract has been made unless it is because of changes in transportation costs, service fees or the exchange rates applied to your particular tour.
c)    In case the company is forced to make a surcharge for reasons set out in b) above, the company undertakes to absorb the first additional 2% of such increase. If the increase is more than 10% of the original tour price, the client may cancel the booking provided that the company receives written notification of the client’s wish to cancel within 7 days of the date shown on the amended invoice.
d)    The company undertakes not to impose any surcharge less than 28 days before the start date of the tour.

7. Itineraries
a)    Itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary, vehicle and equipment use, etc may be made where deemed necessary or advisable by the company.
b)    The client accepts that force majeure may prevent the company from supplying services and/or itineraries as described.
c)    No refund will be made for any unused services which are included in the tour price.

8. Changes
a)    The company reserves the right to alter its description of the facilities and services described in its marketing material at any time before a booking is made.  Notification of any such changes will be made to the client at the time of booking.
b)    Once a contract has been made, the company will endeavour not to have to alter any element of the tour. However, due to the unpredictable nature of travel in many places and because tour arrangements are put in place many months in advance, sometimes changes have to be made. Where  a significant change (defined as not visiting more than 1 of the countries listed in the tour description) has to be made, you will be informed when you book, or if you have already booked, as soon as possible, if there is time before departure. You may then:
i)        accept the change, or
ii)        book any other available tour (where the price is less, Face Africa will pay you the difference, but where the price is more you must pay the difference), or
iii)        cancel your booking and receive a full refund of all monies paid towards the tour price.
c)    The company reserves the right to use alternative forms of transport and/or vary the itinerary if force majeure, sickness, breakdown, accident etc make such changes necessary.
d)    Because of the nature of the areas we travel through, significant  changes can and do occur after departure.  In such circumstances, the company will organise contingency itineraries but cannot be held responsible for any compensation or additional expense incurred by the client.
e)    All other changes are considered to be minor changes. Minor changes may occur at any time before or after the tour departure date. While the company will make reasonable effort to inform you of minor changes, it is under no obligation to do so or to pay you any compensation.

9. Claims and Complaints
a)    In the unlikely event that the client has a complaint against the company it must firstly be taken up with the tour leader, in order that an opportunity is afforded to the company to investigate the situation. If the client has any further complaint then they must lodge this in writing to the company within 28 days of the tour end. You should write to the registered office of the company as shown in Clause 1 a).
b)    If these procedures are not followed then the company will not investigate or continue to investigate such complaint.

10.  Responsibility of the Company
a)    All tour information has been compiled with reasonable care and is published in good faith. It is not issued on behalf of, and does not commit, any airline or ferry company whose travel arrangements form part of the tour. In circumstances where the company is acting as an agent only – eg in making arrangements locally (i.e. in the course of a tour) it does so on the express condition that it is not liable for any additional expenses, loss, damage, injury or breaches of contract whether negligent or otherwise howsoever caused arising directly or indirectly from the actions or omissions of the supplier or independent parties with whom the arrangements are made.
b)    Subject to Clause 10 c) & 10 d) and Clause 11 below, the company accepts liability:
i)      For injury and illness arising from those arrangements that are prearranged before the start date of the tour and are included in the tour price.
ii)         Subject to Clauses 7 and 8, for the arrangements of the tour.
iii)        For the actions of the Tour Leader while he/she is acting on behalf of the company in the pursuit of his/her duties normally associated with running the tour.
c)    The company accepts no liability:
i)        If there has been no fault on the part of the company or its suppliers and the cause was your own fault, or the actions of someone unconnected with the provision of your tour which actions were unforeseeable or unavoidable, or unusual and unforeseeable circumstances beyond the company’s control, the consequence of which could not have been avoided even with the exercise of all due care or something which the company or any supplier of services, even with all due care, could not have foreseen or forestalled.
ii)        In cases of personal liability, injury or death in circumstances when the client has been participating in any activity which does not form part of the original arrangements booked through and contracted with the company, even though they may have been supervised, arranged or recommended by the company or its representatives. Examples are mountain or rock climbing, trekking, skiing, canoe and rafting trips, bungi jumping, diving, ballooning or any other activities of a risky nature.
iii)        In cases of disease or illness contracted during or after the tour – see Clause 11 c) or 11 d).
iv)        For any information or advice given to you by your travel agent unless it has been given to the agent by the company. Otherwise such information and advice is the responsibility of the travel agent.
v)        For your travel agent not giving, or incorrectly giving you advice, information or documents which the company has sent or given to your travel agent.
vi)        For any information and advice on visas, travel documents, climate, spending money and other costs, clothing, equipment etc. All such information and advice has been compiled with reasonable care and is given in good faith but without responsibility on the part of the company.
vii)    For your personal belongings while in the sight of yourself or other group members, or while under the care of airlines or airports.
viii)For any information or handouts given by trip leaders. Such information is given in good faith but without responsibility on the part of the company or its local agents.
d)    Compensation for personal injury is limited in accordance with the provisions of any applicable International Conventions. These include, for example, in the course of road travel, air travel, rail travel, sea travel, or hotel accommodation is limited to the provisions of, respectively, the Geneva Convention 1973, the Warsaw Convention as amended by the Hague Protocol 1955, the 1961 Berne Convention, the 1974 Athens Convention and the 1962 Paris Convention.
e)    The company cannot accept any liability for any delay or cancellation in your flight to the joining point of the land tour or returning from the end point of the land tour, whether the delay or cancellation is caused by adverse weather conditions, rescheduling by an airline, airport authority and/or action by air traffic controllers, mechanical breakdown, or industrial action. In certain circumstances, delayed departure may be covered by passengers’ travel insurance.
f)    The company, its employees and agents accept no responsibility or liability for expenses, inconvenience, loss of enjoyment or anything else caused by non-compliance with any of the Client’s responsibilities listed below.

11. Responsibility of the Client
a)    By their very nature, Face Africa tours may involve an element of personal risk and potential hazard not normally associated with holiday tours. Clients must accept these attendant risks and hazards. Clients must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in most of the countries they visit will not be of the same standard as in their home country.
b)    It is the client’s responsibility to arrange suitable adventure travel insurance with benefits that cover personal accident, medical expenses, repatriation, loss and damage to personal effects. The policy must include a minimum cover of £500,000 for medical and repatriation expenses. In the event that a client does not have suitable travel insurance, they may not be allowed to join the trip.
c)    It is the client’s responsibility to ensure they seek professional medical advice before travelling and to take all necessary health precautions and preventative measures.
d)    It is the client’s own responsibility to comply with all current passport , visa, and health requirements.
e)    Clients must give to the Tour Leader at the beginning of the tour their local payment and/or kitty contribution as shown in the joining instructions. Failure to do so will be deemed a breach of contract on the part of the client and the client will not be carried on the tour.
f)    Clients must at all time comply with the laws and customs of the countries visited. Any client found contravening such laws and customs, or interfering with the well being of the group, individual member or members, may be ordered to leave the tour with no refund of the tour fare.
g)    Clients are responsible for informing the company at the time of booking of any known illnesses, disabilities or medical conditions, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure of the tour. Any client found to have an undeclared or understated medical condition may be ordered to leave the tour with no refund of the tour fare.
h)    Clients must follow the tour joining instructions issued to them.
i)    In booking a tour, the client acknowledges that they are responsible to make themselves aware through Foreign Office, State Department warnings, advisers and any other sources available to them, in regard to the safety of countries and areas in which they will be travelling and to make their own decisions accordingly.
j)    Clients must be aware that our tour leaders, representatives and passengers may take photographs, videos and films of our clients while on any of our tours of which the company reserves the right to use such material for any advertising, brochure and video production, and other marketing uses (including footage and television) without obtaining further consent. The company also reserves the right to use any comments clients make regarding our tours on any questionnaires or letter in future promotional literature.
k)    Clients must reimburse the company for any expenses incurred on behalf of the client. This especially applies to non-compliance with clauses 11 b), d) and f) above.